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DeliveryTasker Consulting Terms Of Service

Last updated: 01 June 2026, 3.09pm (AEST)

1. Acceptance of Terms

By purchasing, enrolling in, booking, or paying for any service provided by DeliveryTasker, VoxSpot Pty Ltd, or any related entity (“DeliveryTasker”, “we”, “our”, or “us”), you acknowledge that:

  1. You have read and understood these Terms of Service.

  2. You agree to be legally bound by these Terms of Service.

  3. You have authority to act on behalf of the restaurant, business, company, trust, partnership, or other entity purchasing the services.

  4. You agree that these Terms apply whether payment is made by credit card, debit card, Stripe, Afterpay, bank transfer, or any other payment method.

 

2. Nature of Services

DeliveryTasker provides consulting, optimisation, marketing, advertising management, strategy, and growth services for restaurant businesses operating on third-party delivery platforms including Uber Eats.

DeliveryTasker does not own, operate, control, or represent Uber Eats or any other third-party platform.

All services are provided on a best-efforts basis and are subject to factors outside DeliveryTasker’s control, including platform algorithms, competition, customer behaviour, restaurant operations, food quality, staffing, trading hours, pricing, reviews, and economic conditions.

 

3. Digital Services Commence Immediately

The Client acknowledges that:

  • DeliveryTasker’s services are digital, consulting, advisory, and professional services.

  • Work may commence immediately upon payment.

  • DeliveryTasker may begin analysis, planning, strategy development, account review, reporting, communications, and resource allocation before any meeting occurs.

By making payment, the Client expressly requests immediate commencement of services, unless otherwise agreed via email, the Consulting Agreement or other forms of written communication.

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4. Performance Target

Where a package includes a stated performance target, guarantee, growth objective, or order increase objective, the performance target shall be governed exclusively by the separate Consulting Agreement executed between the parties.

Any marketing materials, website content, sales presentations, emails, messages, case studies, examples, forecasts, or verbal discussions are illustrative only and do not alter the written agreement.

 

5. Client Cooperation Requirements

The Client agrees to:

  • Provide all requested information promptly.

  • Maintain access required by DeliveryTasker.

  • Cooperate in good faith.

  • Follow reasonable recommendations.

  • Not interfere with optimisation, promotions, advertising, pricing strategies, menu structures, or account management without prior discussion.

Failure to cooperate may suspend any guarantee, refund entitlement, performance target, or service obligation.

 

6. Refund Policy

Except where expressly required by Australian Consumer Law or expressly provided under a written Money Back Guarantee contained in a signed Consulting Agreement:

 

All payments are non-refundable.

The Client acknowledges that:

  • Consulting services require immediate allocation of labour, resources, strategy development, and business expertise.

  • DeliveryTasker incurs costs immediately upon engagement.

  • Dissatisfaction alone does not create an entitlement to a refund.

  • A change of mind does not create an entitlement to a refund.

  • Business closure, sale of business, operational difficulties, staffing issues, platform changes, reduced trading hours, poor food quality, poor reviews, or economic conditions do not create an entitlement to a refund.

 

7. Chargebacks and Payment Disputes

The Client agrees not to initiate a chargeback, card dispute, payment reversal, payment recall, or similar claim where:

  • Services have commenced;

  • Services have been delivered;

  • DeliveryTasker has performed work;

  • The Client has received consultations, recommendations, reports, account modifications, optimisation services, communications, advertising management, or strategic advice.

Before initiating any dispute with a bank, card issuer, Stripe, Afterpay, or payment provider, the Client agrees to first provide DeliveryTasker with written notice and allow at least 14 days to investigate and respond.

Nothing in this clause limits any rights that cannot be excluded under applicable law.

 

8. Evidence of Service Delivery

The Client agrees that the following may be used as evidence that services were provided:

  • Signed agreements;

  • Website checkout records;

  • Stripe payment records;

  • Afterpay payment records;

  • Email communications;

  • SMS communications;

  • WhatsApp communications;

  • Video meeting records;

  • Calendar invitations;

  • Call logs;

  • Uber Eats account activity;

  • Account access logs;

  • Reports prepared by DeliveryTasker;

  • Screenshots;

  • Internal work records;

  • Advertising campaign records;

  • Menu changes;

  • Promotions created;

  • Platform changes implemented.

 

9. Limitation of Liability

To the maximum extent permitted by law:

DeliveryTasker’s total aggregate liability arising from or related to any services shall not exceed the total amount actually paid by the Client for the relevant service package.

DeliveryTasker shall not be liable for:

  • Loss of profits;

  • Loss of revenue;

  • Loss of business opportunity;

  • Loss of goodwill;

  • Indirect losses;

  • Consequential losses;

  • Special damages;

  • Platform algorithm changes;

  • Third-party actions.

 

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or Australian Consumer Law.

Where permitted by law, DeliveryTasker’s liability is limited to resupplying the services or refunding the amount paid for the services, at DeliveryTasker’s election.

 

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.

The parties submit exclusively to the courts of Victoria, Australia.

 

12. Entire Agreement

These Terms, together with any Consulting Agreement, proposal, invoice, payment page, order form, or signed service agreement, constitute the entire agreement between the parties.

To the extent of any inconsistency, the signed Consulting Agreement prevails.

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